Dallas Universiti Refund Policy

Overview

At Dallas Universiti, your satisfaction is our top priority. We understand that buying fashion items online can sometimes result in receiving something that's not quite right for you. We offer refunds under the following conditions, aiming to make your shopping experience positive, even when things don't go as planned.

Eligibility for Refunds

• Time Frame: Items must be returned within [30 days] from the date of purchase for a full refund.
• Condition of Item: Products must be returned in their original condition, unworn, unwashed, with all tags attached, and in their original packaging.
• Proof of Purchase: A valid receipt or proof of purchase is required for all refund requests.

Non-Refundable Items

The following items cannot be returned for a refund:

• Sale items ([Specify if sale items are exchangeable or if all sales are final])
• Customized or personalized items
• Undergarments and swimwear
• [Any other non-refundable items]

Process for Requesting a Refund

1. Contact Us: To initiate a return, please contact our customer service team at [customer service email] or [phone number]. Provide your order number, the items you wish to return, and the reason for the return.
2. Return Shipping: [Choose one: "Customers are responsible for return shipping costs. The cost of return shipping will be deducted from your refund." OR "Dallas Universiti will cover the return shipping costs. A prepaid return shipping label will be provided upon request."]
3. Inspection: Upon receipt of the returned item, our team will inspect the item to ensure it meets our return condition requirements.
4. Refund Processing: If your return is approved, a refund will be processed to your original method of payment within 7 - 10 days. Please note that it may take an additional 3 - 5 days for the refund to appear on your statement, depending on your bank or credit card issuer.

Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again. Then, contact your credit card company; it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@dallasuniversiti.com.

Changes to Our Refund Policy

Dallas Universiti reserves the right to modify or update this refund policy at any time without prior notice. Your continued use of our website and purchase of our products after any such changes indicates your acceptance of the new refund policy.

Contact Us

For questions related to refunds, returns, or our products, please contact our customer service team at info@dallasuniversiti.com